Community Resources *
QUEENS RESOURCES DURING COVID-19
- Visit the Food Assistance website or call 311 to learn more
Mental health support: During the COVID-19, outbreak, it’s common to feel stressed, overwhelmed, sad, anxious or afraid.
- For help coping, visit the NYC Well website
- If your symptoms of stress or anxiety become overwhelming, you can speak with a counselor 24/7 by calling 1-888-NYC-WELL (1-888-692-9355) or texting “WELL” to 65173
- Complete guide to free mental health services New Yorkers can access while staying home
Safety in your home: If you do not feel safe at home, or if you feel pressured, bullied or scared by anyone, call:
- The NYC Department for the Aging’s Resource Center at 1-212-442-3103 between 9:00am and 5:00pm
- NYC’s 24-hour hotline operated by Safe Horizon: 1-800-621-4673 at all other times
- If you are experiencing an emergency, call 911
Medication Delivery: As one option for getting home delivery of prescription medications, you can contact a pharmacy called Capsule, which offers free, same day delivery, 7 days a week. If you choose to call them, Capsule, not the City, will be responsible for these prescription delivery needs moving forward. Capsule is offering free home delivery of prescription medication, but you would be responsible for the costs of the medication not covered by your insurance, just as you would be with any other pharmacy. Capsule can be reached at (646) 362-3092.
Telemedicine: During COVID-19, telemedicine has become a popular way for older adults to access healthcare services safely from home. If your healthcare does not offer telemedicine services, you can still access telemedicine services through Medicare Part B or other options, listed below.
If you have Medicare Part B, you can contact Rejuvenan, which offers phone and online doctor visits 24/7 through their Telehealth for New Yorkers Program. If you choose to contact them, Rejuvenan, not the City, will be responsible for meeting your medical needs going forward, just like any other doctor’s office you would walk into instead. Rejuvenan can be reached at 800-457-1559 or at www.gethealthy.nyc.
If you do not have Medicare Part B, you can contact CareClix, which offers chat assistance to access your situation and needs, and schedule a meeting with a doctor. They will chat with you, access your situation and needs, and schedule a meeting with a doctor. If you choose to call them, CareClix, not the City, will be responsible for meeting your medical services they provide. If CareClix cannot bill Medicare or your insurance, you will be responsible for the cost of the medical services not covered by your insurance. CareClix can be reached at 833-640-3794 or at www.careclix.com.
To find out more about available telemedicine resources, contact Aging Connect at 212-244-6469.
Medical Supplies: As one option for getting home delivery of medical supplies (such as canes, rollators / walkers, catheters, adult diapers/briefs, wound care supplies, CPAP and other respiratory supplies, etc.), you can contact an organization called Tomorrow Health. Tomorrow Health is offering free home delivery of medical supplies, but you would be responsible for the costs of the medical supplies not covered by your insurance. If you choose to call them, Tomorrow Health, not the City, will be responsible for these medical supply needs moving forward. You can call them at 844-402-4344.
Help with Medicare: Confused about which plan is right for you? The Health Insurance Information, Counseling, and Assistance Program can provide free support.
Stay connected: During this difficult time, volunteers are available to call and check-in on you. If you are interested in this service:
- Call Aging Connect at 212-244-6469 for more information
Finances and Consumer Protection
Economic Impact Payment (Stimulus Payment): Most seniors and retirees, as well as other recipients of federal benefits, will get an automatic payment of $1,200.
Free Tax Prep: Get help filing your taxes for free from the safety of your home. Services include virtual tax preparation by an IRS certified VITA/TCE volunteer preparer and assisted self-preparation online.
The income tax filing deadline was postponed to July 15, 2020; however, if you are eligible for a stimulus payment but will not get it automatically, then you must file your taxes to get your stimulus payment.
Free financial counseling by phone: Worried about money? You’re not alone. You can book an appointment for free confidential financial counseling over the phone. A counselor can help you open a bank account so you can set up direct deposit; manage sudden changes to your household budget or income; contact creditors, and more.
Avoid scams: Consumer Protection Tips for Older Adults provides tips about common frauds and financial issues and where to turn for help.
If you would like to better understand and get help enrolling in the benefit programs that you are eligible for, including SNAP (previously known as food stamps), Cash Assistance, HEAP, IDNYC, and more, you can get help through our trusted City partner, Benefits Data Trust. Visit nyc.gov/accesshra or call 718-557-1399 to learn more.
You can now apply to receive benefits while staying home.
QUEENS FREE MEDICAL VISIT TRANSPORTATION -EXTENDED DURING COVID-19: paulvallone.com/free-transportation-program-for-queens-seniors
Elderly Queens residents throughout Queens may schedule next-day rides by calling Selfhelp Clearview Senior Center in Bayside. https://patch.com/new-york/bayside/free-transportation-program-queens-seniors-extended 718-224-7888 Complete a basic application and call between 9 AM and noon.
SENIOR CITIZEN HOME IMPROVEMENT & REPAIR PROGRAMS
The New York Foundation for Senior Citizens Home Repair Program
Minor Home Repair Program for the elderly homeowner who meet guidelines. The homeowner furnishes materials and services include masonry, gutter upkeep, minor electrical and plumbing.
QUEENS PUBLIC LIBRARY FOR ALL AGES
Virtual Library: Discover virtual activities for all ages on the calendar. The Queens Public Library offers different ways for adults to learn through eLearning. These opportunities include: https://queenslibrary.org/programs-activities/adult-learners/eLearning
- BrainFuse HelpNow
- Cell-Ed lets adults acquire literacy, language, and workforce-ready skills for free on their own time. With Cell-Ed, your cell phone becomes your teacher.
- Learn it Live: This social learning video platform for wellness and personal development takes experts from around the world and puts them within your reach. Discover hundreds of expert-led on-demand programs and live classes each month covering topics like cooking, nutrition, child care, financial wellness, fitness yoga, mindfulness, stress reduction and much more! Learn it live from the best….to be your best.
LIBRARY PROGRAMS FOR OLDER ADULTS: older-adults
- Art Courses for Seniors: Contact Older Adult Services at 718-464-0084 / 718-776-6800.
- Large print books
- Mail a Book Services offers homebound customers the convenience of having library materials delivered to their door free of charge. This service offers
homebound customers the convenience of having library materials delivered to their door free of charge. These materials include books in large print, regular print, and audio formats; movies on DVD; and music on CD. Mail-A-Book serves all age groups with many books available for children and young adults.
- Recreational Clubs: Enjoy Clubs Ranging From Sewing To Board Games
Check with your favorite library for online offerings. Many of our libraries offer clubs such as Sewing, Knit & Crochet, Quilting, Mahjong, Adult Coloring, Art Clubs (drawing and watercolor), Family Board Games, Chess, and Scrabble. Older Adult Services can help you find a club. Call 718-464-0084 for assistance.
CUNY QUEENS COLLEGE
New York State residents 60 years of age or older who have completed high school may attend Queens College as auditors. Senior Citizen auditors pay $80 per semester and can enroll on a non-credit, space available basis.
ADDITIONAL SENIOR RESOURCES:
NEW YORK CITY DEPARTMENT FOR THE AGING
SENIOR CITIZENS - A RESOURCE GUIDE FOR QUEENS COUNTY
REFER TO ADDITIONAL CATEGORIES for further Queens resources under Covid-19.
* Information is offered as a guide, not an endorsement or guarantee. Contact agency, see website, or speak with an advisor for the most complete and current information.
Queens Resources/ 11/2020/js/rk
Caring and Help at Shelter Rock
Emergercy Hotline Contacts
End of Life Planning
Enriching Home Activities
Legal and Financial Counseling
Local Food Distribution
Shopping and Meal Resources